Shipping Policy

At Plateful, we are committed to delivering your handcrafted Asersus wood tableware safely and on time. Please read our shipping policy to understand our process, delivery times, and fees.

1. Shipping Locations

  • We currently ship across Egypt only.

2. Processing Time

  • Orders are typically delivered within 5-10 business days after payment confirmation.

3. Delivery Fees

  • Exact shipping fees will be calculated at checkout based on your location.

  • We may offer free shipping on orders above a certain amount, as part of promotions.

4. Cash on Delivery (COD)

  • Cash on Delivery (COD) is available for orders within Egypt.

  • Additional COD fees may apply, which will be displayed at checkout.

5. Order Tracking

  • If your order includes tracking, you will receive a tracking number once the package is dispatched.

  • You can check your order status by contacting us with your order details.

6. Shipping Issues

  • If your order is delayed beyond the estimated delivery time, please contact us so we can assist.

  • If the courier is unable to deliver your order due to incorrect shipping details, the package may be returned to us. Additional shipping fees may apply for re-delivery.

7. Damaged or Missing Items

  • If you receive a damaged package, please contact us within 7 days of delivery with photos of the item and packaging.

  • If an item is missing from your order, notify us immediately, and we will resolve the issue promptly.

8. Contact Us

For any shipping-related inquiries, reach out to us Via WhatsApp on 012 8153 5751

Or send us an Email on  platefulegy@gmail.com 

We appreciate your trust in Plateful and strive to provide a smooth shopping experience!